Outlets Manager (M/F)
About us
Viceroy at Ombria Algarve is a new luxury hotel in the Algarve countryside, integrated into the landscape and inspired by local authenticity. It is part of a low-density destination where hospitality, sustainability and attention to detail come together to create memorable experiences. World made by many.
The role
We are looking for an Outlets Manager to lead the operations of the food and beverage outlets under their responsibility. Working closely with F&B Management, you will ensure service quality, develop teams and monitor the outlets’ operational and financial performance, translating departmental objectives into practical action plans.
Key responsibilities
Outlet management and quality
- Plan and coordinate outlet operations, preserving the identity of each concept, upholding Viceroy standards and delivering a consistent experience across all service periods.
- Adapt resources, capacity and service organisation to occupancy, reservations, seasonality and events, aligning priorities with F&B Management and other departments.
- Maintain a hands-on presence in the operation, engage with hotel guests and other customers, and ensure complaints are resolved and followed up, using feedback to drive improvements.
- Develop, implement and monitor service, opening and closing procedures, conduct quality checks and follow up on action plans.
- Lead and develop outlet supervisors and teams, setting objectives, assigning responsibilities and establishing regular communication and follow-up routines.
- Plan staffing requirements and monitor rotas, productivity and labour costs, ensuring balanced resource allocation and compliance with applicable requirements.
- Participate in recruitment, onboarding, performance appraisals and employee development in collaboration with F&B Management and Human Resources.
- Identify training needs, monitor delivery and develop skills in service, product knowledge, leadership and suggestive selling.
- Contribute to outlet budgets and forecasts; monitor revenue, costs, margins and variances, proposing and implementing measures within delegated authority.
- Analyse indicators such as revenue by outlet, number of covers, average spend, labour costs, food and beverage costs, waste and customer satisfaction.
- Work with the Kitchen, Bar and F&B Management teams to review food and beverage menus, pricing and seasonal offerings, balancing appeal, operational feasibility and profitability.
- Coordinate commercial initiatives, events and sales opportunities with Sales, Marketing and other teams, ensuring the outlets involved are operationally prepared.
- Monitor stock levels, requisitions, inventories, losses and equipment needs with Purchasing, Stores and Finance, ensuring control of consumption and availability of supplies.
- Ensure compliance with procedures for POS use, billing, cash handling, discounts, complimentary items and voids, investigating discrepancies and checking adherence to authorisation levels.
- Ensure HACCP, hygiene, food safety, allergen management and occupational safety procedures are followed; support audits and corrective actions with the relevant departments.
- Coordinate cleaning, maintenance and upkeep requirements with the responsible teams; promote waste reduction and efficient use of resources.
- Report results, risks, requirements and improvement proposals to F&B Management, following up on the implementation of agreed actions.
Requirements
- Solid experience in managing F&B operations and leading teams, preferably in luxury hospitality with responsibility for multiple outlets.
- Qualifications in Hospitality Management, Restaurant Management or a relevant field; equivalent professional experience is also valued.
- Experience in operational planning, cost management, budgeting, forecasting and performance analysis.
- Sound knowledge of restaurant and bar service, food and beverages, HACCP and allergen management.
- Ability to develop supervisors and teams, manage performance and drive improvements while monitoring results.
- Commercial awareness, strong analytical skills and the ability to balance service quality, efficiency and profitability.
- Proficiency in POS systems and analysis and reporting tools, particularly Excel.
- Excellent communication, organisation, decision-making and complaint-handling skills in demanding environments.
- Fluency in Portuguese and English.
- Availability to work schedules that meet operational needs, including shifts, weekends and public holidays.
What we offer
- The opportunity to join a unique luxury hospitality project in the Algarve
- Employment terms commensurate with the role and experience
- Ongoing training and development
- Meals at the hotel and uniforms, as applicable to the role
- Employee benefits, including preferential rates on resort services and with partners, in line with the policy in force
- Career progression and internal mobility opportunities
Equal opportunities
We promote diversity and inclusion. We welcome applications from people with a recognised degree of disability of 60% or more, in accordance with applicable provisions.
Wish to join our team?
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