Receptionist (M/F)
About us
Viceroy at Ombria Algarve is a new luxury hotel in the Algarve countryside, integrated into the landscape and inspired by local authenticity. It is part of a low-density destination where hospitality, sustainability and attention to detail come together to create memorable experiences. World made by many.
The role
We are looking for a Receptionist to join our Front Office team, providing a distinctive arrival and departure experience with a focus on service excellence, personalisation and Viceroy standards.
Key responsibilities
- Welcome and assist guests during check-in and check-out, and handle telephone enquiries in accordance with Viceroy’s behavioural and service standards
- Assist guests with all types of reservations and special requests, ensuring their complete satisfaction
- Register guests and verify reservations and information in the hotel’s operating system
- Build guest loyalty through a professional, proactive approach, seeking to anticipate and exceed needs and expectations
- Handle complaints and follow up on incidents, ensuring effective resolution
- Promote the services available at the hotel and in the surrounding community
Requirements
- Experience in a similar role
- A passion for delivering a warm, refined welcome
- Strong professional commitment, a positive attitude and attention to detail
- Enjoy working as part of a team and contribute to a positive working environment
- A strong understanding of luxury hospitality relevant to the role
- Fluency in spoken and written Portuguese and English
- Availability to work shifts, including weekends and public holidays
What we offer
- The opportunity to join a unique luxury hospitality project in the Algarve
- Employment terms commensurate with the role and experience
- Ongoing training and development
- Meals at the hotel and uniforms, as applicable to the role
- Employee benefits, including preferential rates on resort services and with partners, in line with the policy in force
- Career progression and internal mobility opportunities
Equal opportunities
We promote diversity and inclusion. We welcome applications from people with a recognised degree of disability of 60% or more, in accordance with applicable provisions.
Wish to join our team?
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